Questions about the mQuest® App

The application possibilities of the mQuest® digitisation platform are virtually unlimited. For this reason we have collected and answered frequently asked questions here.

No suitable answer found? We would be happy to help you personally.

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What is mQuest®?

mQuest® Survey by cluetec is the mobile, offline-capable solution for collecting data in the field. Independent of WiFi or mobile data connection, mQuest® is ideal for data collection at the point of sale, for audits in the production environment, at car clinics, at trade fairs and events, for diary studies, face-to-face surveys, mystery research studies, store checks and much more.

The app runs native on all mobile devices with the operating system Google Android or Apple iOS and can be downloaded free of charge in the respective stores.

How does mQuest® work?

The mobile offline survey software mQuest® is a clever combination of a mobile app and a web-based portal. Questionnaires are created with the QuestEditor. The control and evaluation of the field work is conducted via the SurveyManager.

Can I run the software in my infrastructure?

Fundamentally we recommend the operation within our certified data center. On request, the mQuest® software can also be deployed in your infrastructure. Specific requirements will be agreed with you, according to the respective project.

What requirements do I have to meet before I can use the mQuest® software in my company?

No prerequisites are needed to use mQuest® in your company. After a simple introduction, jump-start right away and unleash the full digitization potential of mQuest®.

How do I adapt mQuest® to the changing challenges in my company?

If the challenges change, mQuest® can be adapted with minimal configuration effort. Thanks to the open Rest API, the software can be seamlessly integrated into your existing system landscape.

Does mQuest® require an existing Internet connection?

Even without an Internet connection, the various functions of the mQuest® App can be used to their full extent. A bad or missing network no longer prevents your data collection. Using digital forms and checklists, all relevant parameters are collected offline and synchronised with the database when there is a WiFi or mobile data connection.

When do I need an Internet connection when working with the mQuest® software?

There are exactly two times when you need an Internet connection. The first is when you want to download or update your questionnaire to your mobile device, the second is when you want to transfer the collected data for evaluation or further processing.

This makes mQuest® particularly the perfect choice for use in areas where a continuous Internet connection simply cannot be guaranteed.

How do I connect my app to the server?

Configuration is done conveniently by scanning a QR code, which is generated for specific projects or clients. All content is then synchronised with your smartphone or tablet.

What happens if my Internet connection breaks during synchronization?

Don´t worry if your connection is interrupted during synchronization. mQuest® is designed so that your survey results are either on the mobile device or on the QuestServer. We have various backups in the synchronization process to prevent inconsistent data. If synchronization is aborted, you can simply restart it by pressing a button.

Can my digital forms, checklists or questionnaires be created as a service by cluetec?

We are happy to implement your forms, checklists or questionnaires according to your requirements. To do this we need a list of your questions and the associated logic behind them. The subsequent quality assurance by the 4-eye-principle, test protocols, test data, routing statistics, and much more guarantees best quality and a flawless questionnaire for the smooth project flow.

How do I create my own digital forms, checklists or questionnaires with mQuest®?

You create your questionnaires with our expert tool, the QuestEditor. The QuestEditor offers you full support in the selection of your question types and their variants, in the creation of the necessary filters and branches, so that you can adapt your questionnaire to your needs.

Can I adapt digital forms, checklists or questionnaires at any time?

With the QuestEditor you can adapt digital forms, checklists and questionnaires at any time without any programming knowledge – even during an ongoing project. The form is then updated on the mobile device during the next synchronization.

Which question types can I realize with mQuest®?

When you use mQuest® you have the right question for every answer. This includes single answers, multiple answers or text and number entries, the drag'n'drop and heatmap function as well as extensive audio-visual recording options. An overview of the function highlights can be found here

How are employees informed about upcoming tasks?

Your projects can be conveniently planned and assigned via the integrated task assignment. When a new task or a new digital form is available, employees are automatically informed via push notifications.

How do I get my results?

Our SurveyManager provides you with result management and management of other administrative tasks.

You can export your results at any time and as many times as you like in the *.xlsx (MS Excel), *.csv or *.sav (SPSS) formats. You can also download the images, videos or audio files taken during your survey with the SurveyManager. In addition, our QuestReport allows you to create an online top-line reporting tailored to your individual project with graphically presented results.

Can my data be visualised in a dashboard?

The optional mQuest® Audit Portal enables not only the control and evaluation of digital audits, but also the visualization of collected data. Specified KPIs are presented in dashboards so that you have a holistic overview of the status of your project.

How is my data protected?

The confidential and secure handling of information is of central importance at cluetec. Therefore, the protection of customer-specific data plays an important role in all processes. As an established service provider in the automotive environment, cluetec GmbH fulfils all requirements of the information processing with a very high protection level. The corresponding TISAX label is available within the TISAX community via the ENX portal.

Is there a role and rights concept for accessing the system?

The integrated role and rights concept of the mQuest® software makes it possible to create and configure user accounts. In addition to authorization to view, change and generate the data, you can decide whether users are assigned one or more roles and which access rules apply to them. 

Questions about the mQuest® Audit

You want to digitise your audits and have questions about mQuest® Audit? The most frequently asked questions about the audit software can be found here.

What is mQuest® Audit?

mQuest® Audit is the digitisation platform for digitising paper- or Excel-driven audit processes.

Quality assurance through audits is indispensable when it comes to checking processes, products or systems for compliance with defined standards or guidelines. mQuest® Audit is a combination of an offline-capable app and a web-based portal for the digitisation of process and product audits.

The smart software eliminates all paper-driven processes and makes quality assurance as easy as never before. Relevant data is captured independently of WiFi via individually adaptable digital checklists with tablets or smartphones. Planning, tracking, analysis and reporting of audits take place conveniently in a central, web-based portal. Intuitive handling and intelligent integration possibilities of the mQuest® App into existing systems stand for user-friendliness and allow easy integration of digitised audits and their results into existing workflows.

In which industries can mQuest® Audit be used?

Because of the multifunctional approach of mQuest® Audit, the solution is suitable for all industries. Thus, the digitisation platform can be used, for example, in the industries: Automotive, pharmaceutical, services, aviation, defence, trade, electrical, traffic, chemical, energy, metal, real estate, transportation and construction industries.

What types of audits can I digitise with mQuest® Audit?

With mQuest® Audit, a wide variety of audits can be digitised. Checklists and audit forms can be individually defined in the mQuest® Audit web portal. You can also easily digitise your own checklists and map various standards such as LPA, 5S, VDA6.3, HSEQ, product audits, process audits, quality audits and store checks.

Can I digitise VDA 6.3 audits with mQuest® Audit?

The smart digitisation platform mQuest® Audit makes it possible to digitise audits according to the VDA 6.3 standard. Central planning, mobile execution and meaningful evaluation considerably reduce the effort and thus ensure a sustainable improvement of your VDA 6.3 audits.

Can I digitise Layered Process Audits (LPAs) with mQuest® Audit?

With mQuest® Audit, Layered Process Audits (LPAs) can also be easily digitised. In doing so, decisive work steps are carried out reliably and the individual levels of the audit are recorded according to your operational standards with digital checklists and forms.

Can I digitise 5S audits with mQuest® Audit?

Digitising 5S audits with mQuest® Audit is also possible. With this smart tool, you can easily check to what extent the 5S method for workplace organization has already been implemented in the company. Safety, cleanliness and clarity of the workstations are recorded with mobile devices, centrally mapped and evaluated.

Can I digitise individual checklists and forms with mQuest® Audit?

Not only different types of audits, but also checklists can be digitised easily and efficiently with the mQuest® Audit software. Use our expert tool, the QuestEditor, to digitise your individual checklists or forms without any programming knowledge.

Where is mQuest® Audit developed?

The smart combination of mobile offline survey software and web portal - mQuest® Audit - is developed in Karlsruhe by a team of 40 people. The team consists of specialists in the fields of software development, IT and design.

What components does mQuest® Audit consist of?

mQuest® Audit is a combination of a mobile offline app and a web-based portal. While the app allows audits to be carried out independently of WiFi, the web portal is used for the analysis, definition of measures and planning of digital audits. 

Can I also use the web portal on a tablet?

It is also possible to use the central web portal on a tablet or mobile phone. Thanks to the use of responsive design, it adapts to the end device and thus ensures optimal usability on any screen size.

Where can I get an overview of the functions of mQuest® Audit?

An overview of the software functions can be found under solutions and in our mQuest Audit Whitepaper

What are the advantages of mQuest® Audit for my company?

With mQuest® Audit your complex, paper- and Excel-driven processes are finally obsolete. All data can be collected digitally and analysed in a central dashboard.

Thanks to the multifunctional approach of the digitisation platform, the solution can be adapted to the requirements of your company in just a few configuration steps.

How is audit planning carried out in mQuest® Audit?

Audit planning in mQuest® Audit takes place conveniently via a central, web-based portal and can be individually defined for each test object and automated by rule schedules. Or you can continue to use your existing planning tool, such as SAP or Navision, thanks to our integrated API. 

What is the project course during the introduction of mQuest® Audit?

The average duration for the introduction of mQuest® Audit amounts to six weeks. During this time, the following steps will prepare you for a smooth start:

First of all, our experts will create a detailed specification of your product requirements and configure the system. In the following prototype phase, a technical test run will be carried out to check your configuration of the software processes. Your key users will then be trained by our team.

These steps ensure a smooth start of your digitisation project.

Can mQuest® Audit be integrated into my existing business processes?

Due to the individual configuration options of mQuest® Audit, your business processes can be mapped very easily. Here the software adapts to your company and not your company to the software.

How can mQuest® Audit be integrated into my existing system landscape?

mQuest® Audit can be seamlessly integrated into existing web portals, applications and apps. Usage of Rest API ensures easy and efficient integration of digitised offline forms into existing workflows. 

Is mQuest® Audit easily expandable?

The digitalisation platform mQuest® Audit is not only customizable, but can also be easily extended. This allows you to use different modules in one portal, even across sites.

Kann mQuest® Audit auf mein CI angepasst werden?

For us, the design is an important part of the user-friendliness, therefore the CI of the respective customer is adopted within the scope of customizing for each project and thus the product is individually adapted.

Which devices are supported by mQuest® Audit?

Thanks to the responsive design, the web portal can be used on all common devices. Whether tablet, smartphone or desktop PC, you always keep the overview. The app for executing audits is natively programmed for iOS and Android and therefore outshines with a very high performance and full range of functions.

Can I include photos in my audits?

Due to the native programming of the apps, mQuest® makes it easy to integrate photos or videos into the checklist.

The marking function is especially helpful when recording defects of all kinds. The software makes it possible to make markings directly in the photo which was just taken. This eliminates the need for time-consuming descriptions of defects within the audit.

How are the audits signed?

With the smart mQuest® platform, audits can not only be digitally planned, carried out and evaluated, but also digitally signed on your tablet or smartphone.  

Where are the measures defined in mQuest® Audit?

The integrated action management rounds off the digital auditing. You can transfer detected deviations directly to the action management and generate corresponding tasks there. 

How do I keep track of my actions?

Thanks to the integrated action management, you receive a compact audit-spanning overview in which the actions derived from the deviations are mapped as tasks and thus every employee or department manager gets a direct overview.

The status of the individual tasks can be viewed at any time and can easily be checked by the persons involved.

How does mQuest® Audit help my auditor to work faster and more efficiently?

With the digitalization platform mQuest® Audit you not only enable the auditor, but also all employees involved in the process to work more efficiently and thus faster.

With the introduction of mQuest® Audit, forms made of paper, Excel documents and especially the associated manual transfer of results are not necessary anymore. There is a central system in which the planning is carried out, the audit report is created and the auditor can keep an eye on the resulting measures.

Are recurring audits scheduled automatically?

Recurring or periodic audits can be created and managed centrally in the mQuest® Audit Portal. Once set up, all participants are automatically informed about pending or recurring tasks. 

Which languages are supported by mQuest® Audit?

While the central web portal for analysis, definition of measures and planning of your projects is available in German and English, the mQuest® App and digital questionnaires are designed on a multilingual basis. If desired, questionnaires can also be translated by yourself.

How is the license model of mQuest® Audit structured?

Our goal is that every process participant in your company can work with our solution. For this reason, we deliberately avoid licensing per user or per data record.

With our SaaS concept, we offer you a transparent pricing model in which all costs, whether update, hosting or support are included.